Returns & Exchanges
Simple and transparent returns for our Kenyan customers.
30-Day Money Back Guarantee
We want you to be completely satisfied with your purchase. If a product doesn't meet your needs, you can return it within 30 days of delivery anywhere in Kenya, provided it's in its original condition.
Return Process
Initiate return through your account or contact our Nairobi support.
Pack the items securely in their original packaging.
Affix the return label provided by our team.
Our courier will pick up the package within 48 hours within Kenya.
Non-Returnable Items
The following items cannot be returned unless they arrive faulty:
- Installed solar panels or inverters
- Activated software or energy monitoring licenses
- Custom-cut solar cables
- Used mounting brackets